Effective Date: 1 January 2026  |  Version: 1.0

Information Collected

Ge15 collects various types of information to ensure the platform runs smoothly and that your experience is seamless and secure. The information we collect falls into the following categories:

  • Account Information: Full name, email address, phone number, date of birth, and encrypted password collected during the registration process.
  • Identity Verification Information: A copy of your identification card or passport, required for account verification and withdrawal processing.
  • Payment Information: Transaction details in MYR, including your chosen payment method such as Boost, GrabPay, or online banking via FPX. ge15 does not store credit or debit card numbers directly — all payments are processed through secure payment processors.
  • Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and language settings, used to optimise your experience on the platform.
  • Usage Data: Login history, in-platform activity, bets placed, games played, and session duration for analytics and service improvement purposes.

How We Use Your Information

All information collected by ge15 is used responsibly and solely for purposes related to the delivery of platform services. The primary purposes for data use include:

  • Processing user registration, login, and identity verification.
  • Securely processing deposit and withdrawal transactions in MYR.
  • Displaying relevant content and games based on your preferences.
  • Sending important notices relating to your account, transactions, and platform updates.
  • Detecting and preventing fraudulent activity, account misuse, and unauthorised access.
  • Conducting internal analytics to improve the performance, usability, and security of the ge15 platform.
  • Complying with applicable legal and regulatory obligations.

Ge15 does not use user data for third-party advertising purposes without explicit user consent.

Cookies & Tracking

The ge15 platform uses cookies and similar tracking technologies to enhance your browsing experience. There are three main types of cookies in use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting data on how users interact with the platform to help us identify technical issues and improve performance.
  • Preference Cookies: Saving your preferences such as language and display settings so you do not have to reconfigure them each time you log in.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the ge15 platform.

Data Storage, Security & Third-Party Sharing

Ge15 takes appropriate technical and organisational measures to protect user information against unauthorised access, disclosure, alteration, or destruction.

  • All data transmitted between your device and ge15 servers is protected by industry-standard SSL/TLS encryption protocols.
  • Passwords are stored in hashed form and are unreadable even to ge15 internal staff.
  • Access to user data within the ge15 organisation is restricted to staff who require it to carry out their responsibilities.

Third-Party Sharing: ge15 does not sell or rent users' personal data to any third party. Data is only shared in the following limited circumstances:

  • Authorised payment processors for handling users' MYR transactions.
  • Technical service providers that support platform operations, bound by strict data protection agreements.
  • Law enforcement authorities where required by law or court order.

User Rights & How to Contact Us

As a ge15 platform user, you have the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal information we hold about you at any time.
  • Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction through your account settings or by contacting our support team.
  • Right to Erasure: You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records for a specified period.
  • Right to Withdraw Consent: You may withdraw specific consents at any time by contacting the ge15 support team.

Policy Updates: ge15 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via their registered email or an in-platform notice. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.

For any enquiries, data access requests, or privacy-related complaints, please contact the ge15 team by email at [email protected]. We will endeavour to respond to your enquiry within three business days.

Have questions about our privacy policy? Check the FAQ section or contact the ge15 support team directly.

FAQ Register Account